Complaints Policy

Our commitment to you

At Pheasant Retreats we are always striving to provide the highest level of service and customer care, although we do appreciate that very occasionally things may go slightly wrong and we want to reassure you we are there for you and will work with you to put things right.  You are our most important asset; therefore, we believe you have the right to a transparent, fair, and personable service at all times.

If you have a complaint about the service that you have received from Pheasant Retreats you should put your concerns in writing to us directly. The correspondence will be acknowledged within 3 working days. The matter will then be investigated and a full response sent to you within 15 working days.

If you feel the matter remains unresolved you need to address your complaint to the Senior Director and Partner of Pheasant Retreats, who will conduct an investigation and respond with a final viewpoint.


In the unlikely event that you remain dissatisfied then you may refer the matter to The Property Ombudsman (TPO) at the following address:

The Property Ombudsman
Milford House
43-55 Milford Street
Salisbury
Wiltshire
SP1 2BP

www.tpos.co.uk

Please contact Pheasant Retreats for further information.

This website uses cookies. We use cookies to provide social media features and to analyse our traffic.
You consent to our cookies if you continue to use our website. Read our cookie policy. I understand